In the new digital age, businesses are increasingly turning to electronic means of business to facilitate great working moments and deliver exceptional business experiences; electronic signatures for their document needs are no exception. E-signatures have played a critical part in enhancing a business’s workflow and interactions, providing more efficient and user-friendly ways to sign documents without physically printing them out. They even played a part in killing off the mobility crisis within the covid-era when face-to-face meetings were near impossible. But how exactly is the use of e-signatures now impacting business experience?
In this blog, we’ll explore the various ways e-signature technology can have a positive impact on businesses today, through improving efficiency with employee engagement, liability and customer satisfaction. By understanding these benefits and strategically incorporating e-signature technology into your everyday processes, you can help your businesses stay ahead of the curve and meet the growing demand for digitisation by consumers, employees and stakeholders as a total business experience!
What is Business Experience and why is it important?
Think of the total business experience as an ever-evolving dance between great employee and customer experience. A successful company listens to the demands of both employee and customer engagement, choreographing them to respect and harmoniously react to the movements of the other effectively. Employees serve as the lead, becoming the cornerstone of outstanding customer experience and memorable interactions providing direction and guidance on your company’s products or services. The customers follow in turn, through the customer journey they build and offer feedback that can help influence the dance’s success.
But it’s not just about stepping in time or having the most complex performance that makes a business experience effective – it’s about the ease of each interaction, simplicity and overall great experience of each that creates a lasting impact.
Therefore, the better your business experience is, the more likely your company will succeed, increasing loyalty, retention, turnover and even referrals or recognition in the marketplace. Good business experiences also lead to increased profitability. Providing an exceptional business experience has become essential in today’s competitive landscape.
How business experience affects customer loyalty and retention
Business experience has a significant impact on customer loyalty and retention. According to Gartner by 2024, businesses that provide a total business experience in top adversaries have increased customer and employee satisfaction levels by 25%. When customers have positive experiences with your business, they are more likely to return for additional purchases or even recommend your products or services to others. On the other hand, if their experiences fall short of expectations, it could lead them to seek out your competitors in the future—potentially damaging your reputation and reducing customer loyalty over time. Thus, providing an exceptional business experience is essential for retaining existing customers as well as attracting new ones.
Why business experience is important to employee engagement and turnover
Business experience is not only crucial for customer loyalty and retention, but it can also have a significant impact on employee engagement and turnover. Through easy-to-use technology, streamlined processes and a good business experience, companies can not only deliver satisfied customers but also satisfied employees. In fact, a survey found, 52% of employees reported being unsatisfied in their workplace thanks to a lack of or inadequate technology. Hence, employers must create a harmonious work environment with the proper business and technology support in place. These factors can help lead to improvements in employee productivity, performance, morale, and job satisfaction while ensuring a low turnover for companies.
By providing an exceptional business experience that focuses on employee satisfaction and customer service, businesses can create a productive work environment that encourages employees to stay with the company long-term.
How seamless and simple e-signature technology is improving the business experience
For customers and employees alike, the ‘right’ e-signature tool like FLK it over, can make a huge difference day-to-day. At FLK it over as we understand that a signature on a dotted line marks a pivotal step in the work of business doers across any industry. That’s why we want to make the signing moment as seamless as possible, enabling you to celebrate the moments that matter. Here are four key areas where FLK it over document e-signature tool is making a difference:
Time-saving: E-signature technology helps businesses save time by automating processes like signing documents which are often done manually. Recorded on a client base of 200 with 5 documents sent each year, we estimate that you will save 4-6 hours of administrative time per week. The time saved can then be used to focus on activities that will help your business grow, such as customer outreach or business development.
Legality: By providing a legally binding and effective solution for e-signing documents, facilitating a positive balance of employee experience and customer experience. The Electronic Transactions Act 1999 (ETA) and the Electronic Conveyancing National Law (ECNL) control the formal framework for business e-signature technology in Australia. These regulations lay the groundwork for electronic signatures and other electronic transactions. With FLK it over, noting the relevant guideline, each signature provides levels of legal soundness, allowing businesses to sign agreements electronically with added layers of authentication and audit trails.
Ease of Use: The user experience for e-signatures has been vastly improved over the years, with easy-to-use interfaces that require little or no training. We estimate that setting up your company account to employ document e-signature features with FLK it over will take no more than 2 minutes! This means you can make a difference in your business experience almost instantly. Once this process is complete, you can start to take advantage of the time saved by e-signatures.
Cost Saving: The total losses for companies that do not implement a total business experience strategy can reach up to $14.1 billion per year due to ineffective IT systems and stretched resources. With the implementation of the “right” e-signature technology, companies can improve their business processes and help their companies become more efficient and profitable.
Keep signing simple – cut down on the tech stack: With the rise of technology, it’s easy to get overwhelmed by the abundance of tools and software available. Studies show 78% of employees employ 6-10 digital communication tools on average. However, more often than not, these tools only add unnecessary complexity to the process. With a streamlined tech stack, that only provides the best technology that is refined to the processes you need, you can simplify the signing experience and keep it straightforward for both employees and customers. Opting for a simple, user-friendly platform can minimise the learning curve and ensure a smooth and efficient signing process without adding unnecessary complexity.
The Smart, Simple Document E-Signature Tech From FLK it over
FLK it over has revolutionised the signing experience by providing businesses with the tools they need at a cost that won’t break the bank. FLK it over is a user-friendly e-signature platform that allows you to create, send, and e-sign documents from your computer or mobile device in a matter of minutes, saving your employees time and convenience. For your clients, e-signatures provide increased accessibility to sign your documents with just a few clicks and an intelligent interface that is built on great customer experience.
Even more, Our platform includes unlimited users and SMS, so you can add as many team members as you need and communicate with speed without worrying about extra costs. Therefore, If you want to increase your business experience with one simple, smart e-signature process, FLK it over offers the perfect solution.